Refund Policy

Account Credit and Service Credit

• Account Credit / Service Credit is closed-loop and non-transferable.
• Cash-out is not supported.
• Refunds, where approved and possible, are handled through refund-to-source review.
• Limits, manual review, payment-provider checks, and anti-abuse controls may apply.

Domains

Domain registration, renewal, expiry, redemption, and restoration refunds may be limited by registrar, registry, provider, TLD, timing, and irreversible provider costs. Some completed provider actions may not be refundable.

Failed Provisioning and Manual Review

If Barq cannot complete a requested service, support and finance will review the request, provider state, order state, Account Credit movement, and reconciliation evidence before deciding the appropriate correction.

Chargebacks and Disputes

Chargebacks, duplicate payments, suspected fraud, payment-provider disputes, and refund requests may require additional review, evidence, customer communication, provider reconciliation, and account restrictions.

Support Process

For refund or support requests, contact support@barq.one. Refund request timelines, required evidence, and support paths will be finalized before public launch. This page does not activate payment processing or public checkout.

Business Email

Mailbox subscriptions are future-scoped unless Barq separately launches business email. No active mailbox subscription refund policy is created by this page.